Standards of Conduct

We are committed to providing quality care and services. Our first responsibility is to the patients we serve and their families.

We have a responsibility at every level of the organization to maintain integrity and quality in our job performance

We have a responsibility to address any deficiency or error by reporting it to a supervisor who can assess the problem, take appropriate action, and follow the problem to resolution.

We will encourage employees, contractors, and vendors to continually evaluate existing methods of delivering services and report any suggestion to management.

We will respect the human dignity of each patient by responding to all patient questions, concerns and needs in a timely and sensitive manner.

We will continually monitor and evaluate the delivery of care and related services to ensure that appropriate standards of practice are met.

We will ensure that patient admissions, transfers, and discharges are appropriate and in accordance with legal requirements.

We will not discriminate against any patient based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression.

We are committed to ethical standards of business and professional ethics and integrity. We will provide patient care and conduct business while following all applicable laws, regulations, and policies.

We will promptly report to management, the Compliance Helpline, or the Compliance Officer when any possible violation of law, regulation or policy has occurred. All compliance issues or concerns must be reported and will be acted upon in a fair and truthful manner. Any retaliation or other negative action against any person who in good faith reports a suspected violation is not permitted.

We will comply with all requirements of the federal and state false claims laws and the role of such laws in preventing, detecting, reporting, and correcting incidents of fraud, waste, and abuse in government health care programs.

We will not provide, solicit, or receive kickbacks, bribes, rebates, gifts, entertainment, or anything else of value in order to influence the referral of patients or services.

We will bill payors and patients in compliance with all applicable laws, regulations, and policies.

We will process all claims in a timely manner in accordance with provider contracts and Centers for Medicare & Medicaid Services (CMS) guidelines.

We will compete in the market solely on the merit of our services. Marketing information, both oral and written, provided to patients and others will be clear, correct, and non-deceptive.

We will maintain complete and accurate patient medical records and keep all such information confidential.