Office Info

 

Insurance Information:

We accept most major Insurance plans. Click here to see the complete list of insurance companies. Always call our office in advance to confirm the coverage, as the information changes frequently. Please bring your insurance card. Also, let us know if your insurance information has changed and needs to be updated.

 

Appointments:

Please call the office at (212) 888-7372 to make an appointment in advance. Our normal office hours are from 9 AM to 5 PM Monday through Friday. If you have difficulty accessing our facility during the normal business hours, we can make arrangements to provide services at your home, place of work, or at other easily accessible professional locations. We request that appointments be canceled at least 24 hours in advance, so that we may use that time to see another patient in need of care.

 

Fees & Payments:

We make every effort to decrease the cost of your medical care. If we are a participating provider of your insurance company, we’ll bill them. However, payment is the patient’s responsibility. We’ll help in any way we can to assist you in handling claims.

 

Return Policy:

NO RETURNS ARE ACCEPTED UNLESS THE DEVICE IS DEFECTIVE OR SUBSTANDARD AT THE TIME IT WAS FITTED AND RENTED OR SOLD.

Health Code Regulations prohibit us from accepting returns of packaged medical devices that have been opened and/or used.

Custom fitted devices (cut, trimmed, bent, molded, or customized in any way to fit an individual client) cannot be returned both due to hygienic reasons and the fact that these devices have been altered and cannot be resold. We strongly encourage our clients to communicate to us any problems or discomfort they may be experiencing at the time of fitting.

 

Warranty Policy:

ALL EQUIPMENT IS WARRANTED BY OUR FACILITY FOR A PERIOD OF THIRTY (30) DAYS FROM THE DATE IT WAS DELIVERED.

Adjustments made within the warranty period will be made without charge provided that these adjustments are not necessary due to any physical changes or neglect by the client. Infrequent or non-use of the equipment does not extend the warranty period nor does it absolve the client from the responsibility for full payment. We may assist the client, as necessary and appropriate, to facilitate equipment replacement pursuant to the original equipment manufacturer’s warranty.

 

Complaint Policy:

All customers have the right to lodge complaints without fear of discrimination or reprisal and to know the disposition of complaints. The organization has the responsibility to respond to those complaints promptly and to resolve complaints whenever possible to the satisfaction of the individual. Should you wish to lodge a complaint or to praise us for our products or services, see any staff member or call 212-888-7372.

 

Patient Forms:

HIPPA Notice of Privacy Practices
Click here to view patient forms.